Find answers about ordering, sizing, shipping, returns, and caring for your TrailCrowd yoga apparel and wellness gear. If you need more help, contact us at [email protected] or call +1 917 890 4942.

Ordering and delivery

Do you offer free shipping?

Yes. Free standard shipping is offered for orders shipped within the United States. Please see our Shipping Policy for full details.

How can I track my order?

Use the Order Tracking page and enter your order details as requested there. If you cannot find your order, contact us at [email protected] with your order number.

Can I change or cancel an order?

Please see our Cancel Order Policy for the steps that apply, and contact us as soon as possible with your order number so we can help.

Sizing and fit

How do I choose a size?

Each product page lists the sizes available for that item. Choose the size you usually wear for comfortable, flexible practice wear, and contact us if you need help deciding between sizes.

What if an item does not fit?

Please see our Refund & Return Policy for the return steps and conditions that apply, then contact us with your order number.

Products and care

How do I care for yoga apparel?

Follow the care label on each item. As a general guide, wash activewear in cold water and lay flat or line dry to help it keep its shape and stretch.

How do I choose a yoga mat?

Think about grip, cushioning, and how you will use the mat. Our Yoga Mats range includes mats for daily practice, travel, and restorative sessions, and each product page describes its features.

What are smudge sticks and incense used for?

Smudge sticks, incense, and ritual essentials are used to refresh a space and set a calm tone for practice and rest. Always follow the safety notes on each product and never leave burning items unattended.

Payments and support

How can I contact TrailCrowd?

Email [email protected], call +1 917 890 4942, or use the Contact Us page. Our address is 1240 Lexington Ave, New York, NY 10028, USA.